| San Francisco – Salesforce, one of the world’s biggest software companies, says it is saving around $100 million every year by using Artificial Intelligence (AI) to handle parts of its customer service operations. The company shared the figure at its annual Dreamforce conference in San Francisco, according to Bloomberg. Salesforce has started using AI tools to take care of tasks that were earlier handled by human customer service agents. These include answering common customer queries, resolving basic problems, and helping with early stages of sales. The company is using its own AI platform called Agentforce, and says more than 12,000 businesses have already adopted it. One of them is Reddit, which reportedly cut its customer support resolution time by 84% after using the tool. By automating customer support, Salesforce has reduced the number of human agents it needs to employ. Chief Executive Officer Marc Benioff announced the statistic on Salesforce’s savings during a speech Tuesday at the annual Dreamforce conference in San Francisco. The company said more than 12,000 customers are using Agentforce. For example, Reddit Inc. was able to cut customer support resolution time by 84%, Salesforce said. CEO Marc Benioff said this shift has helped the company save about $100 million annually. AI can respond faster, handle more queries at once, and doesn’t need breaks — making it cheaper and more efficient for many routine tasks. Benioff also said that AI has helped the company reach customers who previously weren’t getting follow-ups from employees. This has opened up about $60 million worth of new business opportunities for Salesforce. Salesforce’s move shows how AI isn’t just a buzzword for tech companies, it’s changing how big businesses run. By showing its own savings, Salesforce is also trying to convince other companies to buy its AI tools. During a podcast appearance in August, Benioff said Salesforce has reduced its customer support workforce by thousands of people since rolling out AI. And even though Salesforce is betting big on the technology, investors are a bit cautious — its stock has fallen 27% this year as Wall Street watches how well it can adapt to an AI-driven future. Salesforce is the world’s #1 cloud-based software company headquartered in San Francisco, California . It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, agentic AI, and application development. It provides AI customer relationship management (CRM) platform, and helps businesses use AI, data, and apps to learn more about customers and better connect with them. This opens up new opportunities and leads to more growth for companies of any size, across any industry, at any stage. |
AI Customer Service saves $100 Million Annually, Says Salesforce
